Support
Support
How to contact Purrfect for account, listing, safety, privacy, support, and account deletion help.
Public website: https://purrfecteg.com. App domain: https://app.purrfecteg.com. For support and account requests, use [email protected].
Page content
Clear information before using Purrfect
How to reach support
Email [email protected] for account help, safety reports, listing issues, contact-flow questions, privacy requests, and account deletion requests.
What support can help with
- Account access, signup, login, language, profile, and account deletion questions.
- Listing creation, listing review status, pet information issues, and rehoming guidance.
- Protected contact, direct contact, misuse of contact details, and contact-flow concerns.
- Safety reports about scams, harassment, suspicious listings, unsafe behavior, or animal welfare concerns.
Privacy, terms, and legal questions
For privacy-policy, terms, or legal questions, email [email protected]. For general non-support messages, email [email protected].
Emergency note
Purrfect is not an emergency, veterinary, police, legal, crisis, or rescue service. If a person or animal is in urgent danger, contact the appropriate local emergency, veterinary, animal-welfare, or legal authority.
What to include in a support message
Include the account email or phone if relevant, your display name, the page or listing involved, a short description of the issue, and screenshots only if they do not expose unnecessary private information. Do not send passwords, one-time codes, private contact values unrelated to the request, identity documents, or sensitive documents unless specifically requested.
Next step
Continue into the app or review support pages
Use the support, privacy, and terms pages to understand your rights, responsibilities, and service limits before starting contact.
Purrfect public information pages are available in English and Arabic. For support, privacy, legal, and account requests, use the listed official email channels.