Support

How to contact Purrfect for account, listing, safety, privacy, support, and account deletion help.

Public website: https://purrfecteg.com. App domain: https://app.purrfecteg.com. For support and account requests, use [email protected].

How to reach support

Use the support form below for account access, listing, contact-flow, or technical help. It creates a durable reference you can keep.

What support can help with

Account access, signup, login, language, profile, and account deletion questions.

Listing creation, listing review status, pet information issues, and rehoming guidance.

Protected contact, direct contact, misuse of contact details, and contact-flow concerns.

General technical problems that do not require a safety, privacy, or account-deletion investigation.

Privacy, terms, and legal questions

For privacy-policy, terms, or legal questions, email [email protected]. For general non-support messages, email [email protected].

Emergency note

Purrfect is not an emergency, veterinary, police, legal, crisis, or rescue service. If a person or animal is in urgent danger, contact the appropriate local emergency, veterinary, animal-welfare, or legal authority.

What to include in a support message

Include the page or listing involved and a short description of what happened. Do not send passwords, one-time codes, payment details, identity documents, medical records, or other sensitive documents.

Related information

Safety at Purrfect

Account Deletion

Next step

Send a support request

Durable support

Send a support request

Keep sensitive information out of this form

Do not include passwords, one-time codes, payment details, identity documents, medical records, or private documents. Attachments are not accepted.

Tell us what you need help with

Purrfect records the request and gives you a reference. We’ll respond as soon as we can using the email you provide.

Reply email *